Holiday Inn Golden Mile Hong Kong

The hotel is really well placed by the N5 entrance and exit to Tsim Sha Tsui station, making it easy to get around. There are lots of restaurants and shops nearby, including a few Michelin-starred places within walking distance. Staff were pleasant and accommodating, and the rooms were decent, clean, and had full amenities. Some toiletries, like toothbrushes and toothpaste, cost a small fee if used. One morning, staff started planning to clean our room at 8:30 and woke us up. The Wi-Fi was very slow and made us log in again every few hours. I hope they improve it.

My recent stay at Holiday Inn Golden Mile Hong Kong was deeply disappointing, especially the way elite members were treated. I’m an IHG One Rewards Diamond Elite member, and my reservation was Loyalty Eligible under the 2026 IHG/Chase partnership. At check-in, the front desk publicly denied my status and benefits. I tried to resolve it professionally and offered to pay the hotel directly if they could help cancel the Chase booking. Instead, I was laughed at and told dismissively to contact Chase. Being mocked while staff gave me incorrect information was unacceptable and showed poor training and a breakdown in basic hospitality. I was given a standard room overlooking Mody Road instead of being considered for a Best Available Room as required for Diamond members. The offered “recovery” was breakfast, which is already a standard Diamond benefit, not compensation for unprofessional conduct. The front desk needs significant retraining. Status recognition is required under the published program terms, and professionalism should be a basic standard. Very disappointing. I won’t return, and elite members should beware.

Bellhops were genuinely helpful, housekeeping was responsive and accommodating, and the front desk did their best. The location is good, and service was nice in general, except at the bar. I went up with a welcome drink coupon and waited while the woman at the far end looked at me expectantly. When I asked if I could get the welcome drink there, she handed me a menu and said it only applied to the drinks listed. After a few minutes standing there, I had to ask if I could sit somewhere. She seemed surprised and said she thought I was taking the drink away. Odd customer service. Our room, 501, was old and musty, with stained, dirty carpets and old, hard beds where we could feel the springs. The pillows were flat, and our five-night stay was terrible. The building and equipment aren’t housekeeping’s fault; the staff were lovely and tried their best. We had a great experience with a refurbished triple room booked through agoda in 2024, on a high floor with new carpets and wonderful beds. I assumed booking directly would be similar, but this stay was very disappointing. This time I booked direct nine months ahead and contacted the hotel both when booking and before arrival to ask for nearby rooms. I knew there were side-by-side triples on some floors, but was told there were no close rooms to move us to for any of the five nights. We ended up on a disappointing floor, in musty rooms at opposite ends of it. I told security I thought a neighbour was smoking because we could smell cigarette smoke, but he said he couldn’t do anything and I should tell the front desk. Another night, the neighbouring TST building had a party with loud booming music until 3 or 4 a.m., and the hotel couldn’t do anything about that either. I’d wanted a good family holiday with relatives who flew down to Hong Kong, but the room quality for the rate was a letdown. Maybe the holiday season affected things, but I’d consider paying a little more to stay across the road at Hyatt Regency above K11. I had a corner King there with a roll-in bed on a high floor, and it was more comfortable than this stay. Do better, IHG.

The location is excellent, right beside the MTR and convenient for most of the shopping in TST. As of 3 Dec 2025, some rooms still hadn’t been renovated. I arrived early for check-in and was offered a choice: wait for my original booking, 2 X double premium renovated rooms, or take rooms available immediately, 1 X king and 1 X double premium, that hadn’t been renovated yet. Liz at the front desk was very friendly and offered cute soft toys to keep my kids entertained. Thanks to HI Golden Mile for looking after us during our eight-night stay.